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Mango Mobility

How the Netherlands' leading mobility retailer went from scattered knowledge to a single AI brain and multiple high-ROI tools in just four weeks.

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0 from start to live
0 products in catalogue
0 stores nationwide
Mango Mobility storefront with mobility scooters and products on display
Overview

The leading mobility brand in the Netherlands

Mango Mobility sells 500+ products, from mobility scooters and electric bikes to wheelchairs and small automobiles.

But behind that scale, there was no technical team and knowledge was scattered across files, chats, inboxes, and legacy tools.

Mango Mobility modern showroom interior with mobility scooters
The Challenge

Drowning in repetitive questions

Staff across 14 locations were fielding the same questions. Product specs, pricing, availability. Even simple tasks ate up time.

The problem wasn't a lack of AI tools. It was a lack of foundation. Without organised knowledge, no AI tool can give accurate answers.

The Solution

One AI brain. Multiple automations.

We ran Step Zero, ingesting Mango's scattered data into a single AI brain. Then we deployed two ROI-focused AI tools on top of it.

1
Ingest
Pulled in data from Excel files, email threads, their website, calls with staff, legacy systems like Vendit, and more.
2
Structure
De-duplicated, cleaned, and tagged every piece of knowledge into a unified format, the AI brain.
3
Deploy
Built two AI tools on top of the brain, one to provide instant info to staff, and another to talk with customers by email automatically.
Tool 1

Knowledge Assistant

Gives staff instant, source-cited answers to any internal question, from product specs to pricing to procedures to advice and guidance.

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Tool 2

Email AI

Reads, classifies, and drafts replies to customer emails, cutting response times and reducing the need for extra hires.

Grandfather on mobility scooter with grandchild on a bridge in the park

"Customers get faster, more accurate service, in-store and online. Staff spend less time searching and more time on high-value work."

The Results

A foundation that grows with them

Built in just 4 weeks, Mango now has an AI foundation that compounds in value. Every future tool they add will be faster and cheaper to deploy, because the brain is already built. This includes tools from other providers. It even includes ChatGPT and Gemini, which can be connected directly to the AI brain.

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Saved per week with the knowledge assistant
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From kickoff to live deployment
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Running on a single AI brain
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Connected to one source of truth
Two people enjoying the outdoors — one on a bicycle, one on a Mango mobility scooter

Ready to build your AI brain?

Step Zero organises your messy knowledge into a foundation, then plugs in tools for fast ROI. Just like we did for Mango.

Book a demo